Return and Refund Policy

Effective Date: December 8, 2024

We strive to ensure customer satisfaction. This policy outlines the conditions for returning products and requesting refunds.

1. Eligibility for Returns

  • Returns are accepted within 15 days of delivery, provided the product is unused and in its original packaging.
  • Custom or bulk orders are non-returnable unless there is a manufacturing defect.

2. Return Process

  • Email info@diyaseatingsolutions.com with your order details and reason for return.
  • Once approved, ship the product back to the address provided. Return shipping costs are borne by the customer unless the product is defective.

3. Refund Policy

  • Refunds are processed within 7-10 business days of receiving the returned product.
  • The refund amount will exclude any shipping charges unless the return is due to our error.

4. Non-Refundable Items

  • Products damaged due to customer mishandling.
  • Sale or clearance items.

5. Governing Law

This policy adheres to the Consumer Protection Act, 2019, and other applicable Indian laws.