Refund and Returns Policy

Return and Refund Policy

Effective Date: December 8, 2024

We strive to ensure customer satisfaction. This policy outlines the conditions for returning products and requesting refunds.

1. Eligibility for Returns

• Returns are accepted within 15 days of delivery, provided the product is unused and in its original packaging.
• Custom or bulk orders are non-returnable unless there is a manufacturing defect.

2. Return Process

• Email info@diyaseatingsolutions.com with your order details and reason for return.
• Once approved, ship the product back to the address provided. Return shipping costs are borne by the customer unless the product is defective.
• we will process the returns within 10 working days

3. Refund Policy

• Refunds are processed and credited within 7-10 business days of receiving the returned product.
• The refund amount will exclude any shipping charges unless the return is due to our error.

4. Non-Refundable Items

• Products damaged due to customer mishandling.
• Sale or clearance items.
• once we received the damaged product we will process the replacement within 5 working days

5. Shipping Policy

6. Governing Law

This policy adheres to the Consumer Protection Act, 2019, and other applicable Indian laws.